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Synchronizing Act! and Outlook

New Member
Posts: 1
Country: USA

Synchronizing Act! and Outlook

Here are the system details:

Act! Pro Version

Microsoft Office 2013 - Outlook

Database is on my local machine (private database) 

Operating system = Windows 7



I am having trouble synching my Act! and Outlook, specifically my calendars. I have used the "email and outlook sync" funcion under "email preferences." Within this, I select the "Outlook Synchronization Preferences" button which takes me through the set-up.  When I click ok and the window "Act! Outlook Sync" window opens and asks,  "do you want to synchronize Act! and Outlook now? I click "yes". When I view the history of this there are some errors listed. They are listed as this:

- Context - "synchronizing contacts"

- Description - "Object reference not set to an instance of an object:

- Exception - "Act.Outlook.Service.Desktop"

- Source- "Act.Outlook.Service.Desktop"

- Call Stack -

"at Act.Outlook.Service.Desktop.OutlookAdressBookService.get_FirstAddressBook()

"at Act.Outlook.Service.Desktop.ConfigurationService.get_Database()

"at Act.Outlook.Sync.Common.ContactSynchronizer.SyncAllContacts(IConfigurationService configurationService)


Note that even though I thought everthing was working, I have these errors and all my calendar events in Outlook are not showing up in my Act! calenar, which I need.


I need help fixing these errors and ensuring both my emails and calendars are synced between the two programs.


Thank you,


New Member
Posts: 1
Country: USA

Re: Synchronizing Act! and Outlook

Did you ever fix this problem? I just recieved exact same error message today and am running the exact same version of act. Any help would be greatly appreciated.


Thank you.

Copper Super Contributor
Posts: 116
Country: USA

Re: Synchronizing Act! and Outlook

[ Edited ]

Thank you for submitting your post. The issue you are having with Outlook integration with Act may be resolved by checking out our Knowledgebase at .


It may be possible that the version of Microsoft Office is 365 or was installed using Click to Run. Below is an article that will provide information on the versions of Microsoft Office that are compatible with Act as well as information on how to determine if Office was installed using Click to Run.

Hope this helps,

Scott Baker
Visit the knowledgebase at