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Synchronize Apple iPhone with Act using Companionlink

New Member
Posts: 1
Country: United States

Synchronize Apple iPhone with Act using Companionlink

I have been trying unsuccessfully to synch my iPhone with Act 2009, build (ACT! by Sage 2009 (11.0) Version 11.0.0.367), using companionlink, and iTunes versions. 9.  The PC recognizes the iPhone, with a message that a camera is attached, but does not synchronize.  The Companionlink error message is "Could not connect to iPhone" .  The Device section of iTunes does not recognize the iPhone.

 

I have worked extensively with Apple technicians, reloaded a new version of iTunes, and updated all the iTunes settings per their instructions.  Still no results.

 

Suggestions?  Thank you. 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Synchronize Apple iPhone with Act using Companionlink

[ Edited ]

You should probably contact Companion Link.

Message Edited by dlunceford on 01-18-2010 08:47 AM
Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Synchronize Apple iPhone with Act using Companionlink

Have you tried wireless sync?  Such as with a Google account?
Nickel Elite Contributor
Posts: 508
Country: USA

Re: Synchronize Apple iPhone with Act using Companionlink

If iTunes does not recognize/sync the phone and the computer just thinks it's a camera, you've got to fix those issues before anything else.  this is indicative of a more serious issue, especially if you've already been in touch w/ Apple technicians.
Richard Brust
ACT! Certified Consultant
richard@rbrDataSolutions.com