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Synchronization error from the ACT integration process.

Tuned Listener
Posts: 19
Country: USA

Synchronization error from the ACT integration process.

Every time I sync my ACT 2012 calendar with Outlook 2013 I get a failed synchronization error from the ACT integration process.

 

Now when I try to select the preferences they are greyed out in the window and I can't select any preferences.

 

How do I fix this?

 

Thanks

 

Dell Laptop

Windows 8.1 Pro

ACT 2012 Pro

Outlook 2013 Pro

Moderator
Posts: 719
Country: USA

Re: Synchronization error from the ACT integration process.

ACT! 2012 and Outlook 2013 are not compatible with each other. In order to use ACT! with Outlook 2013, you would need ACT! 2013 Service Pack 1 or higher. 

 

In a supported environment, I would recommend the following knowledgebase article for the preferences being grayed out:

 

http://kb.swiftpage.com/app/answers/detail/a_id/27880

 

 

However, bear in mind that due to the incompatibility, you may not be able to get the synchronization to work at all. 

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com