06-04-2012 12:13 PM
I had not synched my ACT Databaes for abut 35 days. I have now tried twice to synch and I get the following error:
Message: Synchronization has failed. Cannot insert duplicate key row in object 'sys.syscommittab' with unique index 'si_xdes_id'.
Failed to flush the commit table to disk in dbid 8 due to error 2601. Check the errorlog for more information.
I get all the way to Check for Errors and then is says "Canceled".
Does anyone have any insite on this issue?
Thank you in advance!
06-05-2012 07:52 AM
06-12-2012 04:38 AM
I just noticed that a couple of contacts that have been in the database for close to 15 years are nowhere to be found. I'm wondering if something might have happened when I did what I did to synchronize the databases. I'm very nervous that there are other contacts that were deleted as well somehow. I never deleted any contacts so I'm not sure what happened. Is there possibly a back up database somewhere that I could check to see if those contacts are still there?
08-01-2014 08:35 AM
I have been trying to fix this same sync error for 45 days. This article does not seem to exist anymore. I have updated all of my ACT 2012 pro machines. I have one with the database and 2 remotes. One work and one I get this error message on. On the one that does not work I have Windows 8. Act work at first when I loaded it but stopped syncing at some point.
08-01-2014 08:43 AM
You're posting in an very old thread. The KB won't be found as that link is to Sage. Try searching the ACT.com KB for the KB number.
08-01-2014 09:41 AM
This is the link to the new KB article