Community
Showing results for 
Search instead for 
Do you mean 
Reply

Synchronisation with Oulook just does not work...

New Member
Posts: 2
Country: France

Synchronisation with Oulook just does not work...

My company has paid Act ! Hotline assistance for one year and, in spite of many phone calls and emails, synchronisation still doesen't work with Outlook (contacts and diary). Misleading advertising ! Laurent Manuel

Copper Contributor
Posts: 93
Country: Switzerland

Re: Synchronisation with Oulook just does not work...

There is a very long list of known issues with Outlook and ACT sync.

It's a painful experience and *everybody* goes through it, as Outlook is the tool used by 99% of the people that purchase ACT

New Member
Posts: 2
Country: France

Re: Synchronisation with Oulook just does not work...

One year is a very long time to get one tool well working...Would you have another solution than ACT to recommend ?

Thank you

Copper Contributor
Posts: 93
Country: Switzerland

Re: Synchronisation with Oulook just does not work...

Honestly, I don't.

 

I have surveyed many solutions and ACT still is the best one.

 

BUT:

From Sage's point of view, ACT should  be used from scratch, building a new contact database little by little (a very unreasonable thing).

I actually had the Sage responsible on our premises a while back and he had the courage to ask "why would you want to sync Outlook with ACT?". Ridiculous.

 

My suggestion is to just get one of the third-party apps to fix this, we had to do this for a similar stupid problem (see this lovely conversation.)