04-27-2018 07:03 AM
Apologies if this has already been answered elsewhere - can't find it!
I can make and accept meetings in Outlook and they sync with ACT. Meetings scheduled in ACT sync with Outlook. No other types of activities scheduled in ACT sync to Outlook though. I've had this problem since having to upgrade ACT when we moved to Windows 10 - and haven't been brave enough to try to sort the problem until now!
Anyone shed light on why?
04-27-2018 02:36 PM
04-30-2018 01:46 AM
04-30-2018 01:49 AM
thanks for reply - appreciated. The unfortunate news though is that I found that - and for some reason (resolution related?) I can't see all of the table, and the system won't allow me to make any changes either?!
If only life were simple...!! :-(
04-30-2018 02:01 AM
04-30-2018 02:14 AM
Crikey - it's done!!!!
After putting up with this since upgrading probably 2 years ago, it's sorted! Thanks Jon!
I've had to put the resolution back to 150% though as the writing was REALLY tiny! I'll know for next time I have an issue like this though.
Thanks again Jon :-)
05-02-2018 09:33 PM
05-03-2018 01:46 AM
Thanks for the thoughts and input - appreciated. And Trust all is well down there in upside down land! :-)
I'm afraid I'm not very positive about ACT. I was forced to upgrade when we moved to Windows 10, and as a consequence lost days of work (not good when you're self-employed) and paid a significant amount of money to our IT Consultant to get all the glitches in the allegedly improved new version of ACT. Which when we obtained it couldn't even pick up multiple e-mail addresses - you had to go to each individual profile you wanted to receive the email and copy and paste their e-mail address from the profile into the email in Outlook!! Had this product actually been tested pre-launch?! I think not!! I had ACT engineers on-line for hours trying to make the system do the basics. Part of their solution was to put icons for Microsoft office into the toolbar at the bottom of the screen; if these applications are launched from elsewhere then ACT can't cope. And mail merge still isn't working today - which forces me to pay for e-marketing (a cunning ploy to prize more money out of my pocket?!) And of course ACT e-marketing is awful! Edit one part of a document and colours, underlining, and line justifications in other parts of the same document change too - which you don't know until you send a test e-mail. Takes A LOT of trials to sort out all the issues before sending the final version with no ACT newly created errors in it. A job which should take 15 minutes normally takes an hour. And is HIGHLY frustrating!
...which is why I'm in no rush to repeat the experience!
...and is why my strong recommendation (I work as a B2B Sales & Sales Development Consultant) to Sales Leaders when considering CRM systems is to avoid this product.
Sorry to be so negative Mike - not targeted at you in any way, in fact I really appreciate the positive input from you personally. This product has caused my pocket so much damage that it does me some good to vent once in a while!!
05-03-2018 04:35 AM