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Synch w/ Outlook

New Member
Posts: 2
Country: USA

Synch w/ Outlook

I have recently bought 2011, and unfortunately regretting already.  Your help is appreciated.

 

1)  I get  "Index -1 does not have a value" when I open ACT  ??

 

2)  The synch with Outlook 2010 contacts seems to not work now.  I have updated all programs, and still will not let me synch.  It worked fine for 2-3 times, and now won't work at all.

 

It comes up and say's  "Contact synchronization failed".  It will get contacts from ACT, and then from Outlook and then "Fails"

 

I am using ACT 2011, Outlook 2010 - both will all updates available.

 

Thanks for your help.

 

James

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Synch w/ Outlook

Hello James,
Welcome to the Sage ACT! Community. For the first issue, see if this Knowledgebase article helps:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2603...

For the second issue, please see this Knowledgebase article:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2710...

Thanks,

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 2
Country: USA

Re: Synch w/ Outlook

Thanks Greg.  But,, #1 didn't work.  Did both options and still getting same error. ? ?