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Synch Problem!!!!

Copper Contributor
Posts: 20
Country: United States

Synch Problem!!!!


   I'm currently and ACT! 8.0 user and i'm having problems synchronizing. The computer was working fine, but now i'm getting the message below everytime i try to synchronize.  


The Error message is: Failed to synchronize with the Server. Agent Facade failed to get message to remote. SyncFactory failed to get content operations. The surrogate pair is invalid.


I have researched the Knowlege database but no answer there has really help.


Any help will be appreciated. 





Posts: 4,395
Country: USA

Re: Synch Problem!!!!



If you haven't already tried, follow the knowledgebase article below. 

Error: "Failed to synchronize with Server. Server error description: Agent Facade failed to get mess...



If that fails, run database maintenance using the ACT! Diagnostics tool on the parent and remote database. 

Database Rebuild and Repair Procedures


Nickel Contributor m4y
Nickel Contributor
Posts: 547
Country: Belgium

Re: Synch Problem!!!!

I had once this error and never find a solution. So, I created a new remote db.

Xavier Nyssen

ACT! Certified Consultant @ Intuitis | Belgium
{ +32 64 45 08 00 | | }
Copper Contributor
Posts: 20
Country: United States

Re: Synch Problem!!!!

I really did not want to create a new remote database, since i will loose the changes made to contact on the remote DB. It seems that the only choice available is to create the new DB.


Thanks for your help!!!