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Sync issue: country codes and + dialing blackberry and act 2010

New Member
Posts: 1
Country: United States

Sync issue: country codes and + dialing blackberry and act 2010

Greetings,

 

I just encountered a very frustrating item with a recent sync, I've lost the "+country code" s  entered in my blackberry after sync.

 

Act2010 

CompanionLink pro

Blackberry x 2, Bold & 8310 curve

 

I normally hail from Arizona, USA.  However, I am presently on extended assignment in Saudi Arabia.  I had set up my Blackberry phones to include +1, +966,

+971, etc in a phone field.   Makes sending international comm extremely easy as the cell providers recognize the +countrycode format and I do not have to

manually add this information.

 

After finally getting ACT back online and a successful sync, I attempted to sms my wife and found my texts were immediately getting bounced.  A little research

shows the country codes have been stripped as has the +.

 

Is there any easy solution to this?  My preference is to keep the +CC format as most of my communication is international.

 

I appreciate the assistance.

 

All the best,

Steve

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Sync issue: country codes and + dialing blackberry and act 2010

There is a setting to change this in CompanionLink... but if you change it and don't do an overwrite of the Blackberry from ACT! it will duplicate all your records.

 

The only PDA software I've found that properly handles international dialling is Handheld Contact