04-23-2013 01:30 PM
- Version of Sage ACT! : Sage ACT! Pro 2013 Version 18.104.22.168
- Office 2013 15.0.4481.1508 MSO 15.0.4481.1510 32 bit
- database is on local machine (private database)
- Operating system: Windows 8
I am using the ACT trial and have not been able to sync ACT calendar or contacts to Outlook at all. Is there a compatibility issue or should these two programs sync? I have spent many many hours going through these forums, doing searches, and trying literally every suggestion that I could find and nothing has worked.
When I attempt sync, I get an error in the log that states:
Context: synchronizing contacts
Description: Interface not supported
at Redemption.IRDOSession.set_MAPIOBJECT(Object Value)
at ACT.Outlook.Integration.Utility.GetOutlookcontactlist(progessservice progressservice)
at ACT.Outlook.Sync.Common.ContactsSynchronizer.SynAllContacts(IConfigurationService configurationService)
I've been extremely frustrated and hope someone out there has been able to fix this issue and/or knows the corrective action.
Thank you so much in advance!!
05-22-2013 02:50 PM
I am having the same problem. I am also attempting to trial Act Pro 2013, but am becoming very frustrated as I am wasting many hours that should be going towards productive business. I have outlook 2013 and Office 2013 on windows 8 but haven't been able to get emails lynced to contacts or get the documents templates to work. One of the opposition cloud based crms has been a breeze to work with and there have been real live people communicating with me via email. But I would rather a desktop CRM and if I look at the Act stuff on utube it appears that Act SHOULD be able to do the things I need.
I'll keep searching for the short term, but I caqn't keep wasting time on this as I am trying to start up a new business
all the best with your issues
05-23-2013 06:37 AM
Hello Skratch445 and Ian,
Sage ACT! will only integrate with a full installation of the 32-bit version of Office 2013, it may be that you have the 'Click-to-Run' version installed. Within the following article is a step to determine if you have the 'Click-to-Run' version installed: KB Article 33125