02-08-2011 11:04 AM
I have come across two problems with ACT! since we upgraded our computers to Windows 7. First of all, everytime I go to set the sync schedule on the remote user computer it sets up and looks like it is going to sync every 5 hours, and it usually will work for the first day but then like clockwork the schedule reverts back to never. Then I either have to redo the schedule everyday on the remote user or manually tell the remote to sync with my (the adminstrator) computer. Is there anyway to switch this and make the sync schedule stay in effect?
And my other problem is with creating email history from Outlook. I had the service people with ACT! set up both the computers to record the email history from Outlook into ACT! but we have recently discovered that it is no longer always doing it. Is there away to correct the problem so that we are not losing anymore emails?