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Sync Issues

Tuned Listener
Posts: 112
Country: United_Kingdom

Sync Issues

[ Edited ]

I've got 2 issues which might be related:

 

1. Personal & Vacation Activity Durations Keep Getting Changed

https://community.act.com/t5/Act/Personal-amp-Vacation-Activity-Durantions-Keep-Getting-Changed/td-p...

This where my diary keeps changing e.g. alarms being added.

 

1. Act.Integration has stopped working

https://community.act.com/t5/Act/Act-Integration-has-stopped-working-when-sync-Outlook-Contacts/td-p...

This error keeps popping up:

ACT.PNG

 

On (1) even though the calendar is now disconnected from Google, some activities have still changed! Also noticed that some identical types of activities have different icons.

 

This is the activity setting:

ACT2.PNG

You can see there are 4 using the same icons.

 

But in my calendar they show up differently:

 

ACT3.PNG

PA = personal activity, M = meeting & V = vacation - last 2 have inconsistent icons.

 

Finally, when attempting to reschedule an incorrect activity via the calendar screen, sometimes get this error (even though it's not a recurring activity):

 

ACT4.PNG

 

On (2) have retried renaming history but ACT.integration keeps crashing on start-up now. When doing this I noticed that multiple Act.integration files keep reappearing. I deleted all act.integration XML files with suffix 1/2/3/4 etc 2 days ago and again today but Act.integration 2 keeps coming back. Also multiple ACTLOGS:

 

ACT1.PNG 

 

I have contacted ACT for a temporary support contract as suggested but not heard from them yet. In the meantime, is it worth attempting a clean install of ACT? If so:

 

1. How to do this?

2. Where to download Act! Pro Version 19.2.146.0, Update 3 English (United Kingdom)?

 

Also, what about Office 365 - it's stable so can I leave that or reinstall?

 

Bronze Elite Contributor
Posts: 1,521
Country: United_Kingdom

Re: Sync Issues

Here is a link to another thread on the Integration problem that has ben running for some time that you may find useful where others have given opinions and some fixes.

 

Hope it helps -

 

https://community.act.com/t5/Act/Act-Integration-has-stopped-working-when-sync-Outlook-Contacts/td-p...

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Sync Issues

Hi TZAL,

If you've taken out a support contract - then give our tech support agents a call on 0845 268 0220, that'll be the quickest and easiest way for us to support you.

I will say that the different icons for the same activity types indicate that the activity is 'sync'ed in from Outlook - activities that were created in outlook will always have the white envelope with the gold clock icon.

Tuned Listener
Posts: 112
Country: United_Kingdom

Re: Sync Issues

Hi ch1p - that's the same thread as I showed in (2)!
Highlighted
Tuned Listener
Posts: 112
Country: United_Kingdom

Re: Sync Issues

[ Edited ]

Jon

I have contacted ACT for a temporary support contract as suggested but not heard from them yet - so no contract in place. In the meantime, is it worth attempting a clean install of ACT? If so:

1. How to do this?

2. Where to download Act! Pro Version 19.2.146.0, Update 3 English (United Kingdom)?

Also, what about Office 365 - it's stable so can I leave that or reinstall?

And SQL?

 

PS Outlook's calendar is completely empty!

Bronze Elite Contributor
Posts: 1,521
Country: United_Kingdom

Re: Sync Issues

Tzal

 

Sorry, missed that.

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Sync Issues

You can certainly try that.

You can download v19.2 from here:
https://www.act.com/download/download-act!-pro-v19
Tuned Listener
Posts: 112
Country: United_Kingdom

Re: Sync Issues

Jon

 

What about a clean install? Instructions?

 

also, how can outlook generate activities when it's syncing?

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Sync Issues

You can find steps on uninstalling Act here:
http://kb.act.com/app/answers/detail/a_id/36761

Then simply run the installer from the download provided above.

If the outlook calendar is empty, then it certainly shouldn't be creating activities - they must be coming from somewhere though.

A reinstall will likely clear this up, and help us understand where they're coming from.
Tuned Listener
Posts: 112
Country: United_Kingdom

Re: Sync Issues

Hi Jon

 

Uninstalled Act but none of the steps shown in http://kb.act.com/app/answers/detail/a_id/38182/session/L2F2LzEvdGltZS8xNTE2MTI5MTU5L3NpZC80Wk95Y1dD... seemed to relate to any to my numerous SQl installations.

 

So couldn't uninstall the Microsoft SQL Server (ACT7) instance using those instructions. Therefore uninstalled all SQL versions and one did include an ACT7 component.

 

But when attempting to reinstall Act I firstly get this error:

 

ACT5.PNG

 

 I looked at http://kb.act.com/app/answers/detail/a_id/28486/~/error%3A-act!-pre-requisite-has-encountered-a-prob... and tried some potential fixes.

 

After a reboot and re-attempting to install Act I then get this error:

 

ACT7.PNG

 

Again the instructions for removing ACT7 seem to work. This is my current SQL installation:

 

ACT6.PNG

 

So looked for many sign of ACT in SQL and found a folder called MSSQL12.ACT7 located at C:\Program Files\Microsoft SQL Server\MSSQL12.ACT7.

 

What do I do? Delete the folder, rename it or use another method?

 

PS still not got a response from ACT support - hence another post here.