10-13-2009 12:03 PM
When syncing my database with Companion Link some of the contacts multiply many time (2-4) on both Blackberry and Act database. Does anyone know why or have had this happen?
10-13-2009 02:14 PM
I am evaluating CompanioLink. Using IPhone and ACT2010 with about 1.500 act registers I have being able to sync without any problem !
Well, I am mainly adding info in ACT and transfering to IPhone. So, it is not (and yet) a proper "sync". Rather an data upload to IPhone.
No duplications! Sometimes I set CompanionLing to purge all data before sync.
Did you review CompanionLink settings ? There are several !
10-14-2009 03:59 AM - last edited on 10-14-2009 07:17 AM by dlunceford
For some tips on backups, see: http://blog.glcomputing.com.au/2009/09/automating-backups-for-act-by-sage.html
10-14-2009 07:53 AM
01-18-2014 12:20 PM
win8.1 pro, act16 pro, office 365 pro
companion link adds dashes as in ------ and doubles up first names.
editing some contacts in ACT, hit synch with Comapnion link and suddenly I have 3 times as many contacts. not fun!
01-27-2014 06:18 PM
As far as I can tell, for whatever reason, the first name field was copied to the middle name field which resulted duplicates. Subsequent synchs added a dash in front of contact on each synch. This resulted on more duplicates. I contacted tech support when the contact count had quadrupled. At their suggestion, I downloaded and installed the latest version, build 6008, that stopped the rot. 4 synchs and no new duplicates.
I restored my original clean database and followed their suggestion to synch with the option to:
Reread Act data on synch
Wipe all records on office 365 before synch.
I have since made changes through outlook and through Act
All synchs appear to be working perfectly
01-29-2014 01:13 PM
01-29-2014 01:42 PM