03-03-2009 10:33 AM
Wow. No easy answers here I guess. Here is my latest nightmare with ACT 11. Can't connect to Databases. Found out that the SQL Server is not started. Why it quit is anyones guess. GO to restart and it says "Can't start SQL Server (Act7) service on local computer" and then suggests to reinstall. Well, when I go to reinstall ACT, I get the message "ACT7 Instance is either not running or Disabled. IT's not disabled, but it definitely is not running. Isn't that why I was re-installing in the first place? Then it tells me to re-install!!! Okay, I'll be the first to admit I'm no Tech wizard, but this is getting ridiculous. Can anyone point me in the right direct again? Yesterday, the program worked flawlessly.
03-03-2009 01:20 PM
Uninstalling ACT! from add/remove programs isn't going to remove the SQL instance. Follow the KB article linked below.
03-03-2009 02:57 PM
I used the uninstaller.exe and when I went to reinstall, I got "SQL Server VSS writer failed to start. Verify that you have sufficient priviledges to start system services. I am a one-man operation. There is no one else here who could possibly have administrative privileges other than me. What next?
03-04-2009 05:02 AM
Sounds like a Vista machine? If so, turn off UAC, I believe there is an ACT! KB that will help you do this. On Vista, though your account says you are an Administrator, you aren't, as there is another level. You might also look to see if VSS Writer is listed in Add/Remove Programs and remove it prior to your reinstall attempt. Please post your results.
03-04-2009 07:21 AM
03-04-2009 10:12 AM
Thanks David. I tried everything suggested in the link to no avail. Unless you have any other suggestions, I'm going to pay the ACT support TAX!!!! (Boy this burns me) and get this resolved. I've already committed way too much time trying to get this fixed.
Thanks for everyone's efforts.