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Strange error message

Accepted Solution Solved
Copper Contributor
Posts: 36
Country: United States
Accepted Solution

Strange error message

We run ACT! version 13.0.201.0 (hot fix 1) on 4 computers. They all have Windows 7.

 

The database is located on my computer. This morning I logged in without any trouble, but nobody else could access the database. Here is the error message they receive after typing in their username and password:

 

"Cannot find database supplemental files folder DavidSteedCo09122011-database files

in this location STEEDPC-2.  This could be problem with the share, or the folder may

not exist.  Please contact the administrator of your database. "

 

Thoughts?


Accepted Solutions
Solution
Accepted by topic author steed1
‎09-25-2015 03:20 AM
Employee
Posts: 1,163
Country: USA

Re: Strange error message

Try KB 19876

 

HTH

Matthew Wood
Act! SDK Support
Community Moderator

View solution in original post


All Replies
Solution
Accepted by topic author steed1
‎09-25-2015 03:20 AM
Employee
Posts: 1,163
Country: USA

Re: Strange error message

Try KB 19876

 

HTH

Matthew Wood
Act! SDK Support
Community Moderator
Copper Contributor
Posts: 36
Country: United States

It ended up being the share feature

For some reason ACT! on my computer had quit sharing the file. Thank you!