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Strange : Country code can't be modified or only to certain value

Tuned Listener
Posts: 11
Country: United States

Strange : Country code can't be modified or only to certain value

I imported contacts from Outlook 2007, the majority of contact of Outlook didn't have country code in their phone numbers.

When imported into Act 2009 (menu File->Import...), all these contacts get "Australia(61)" in their country code field.

I modified the country of My Record to "France", then every new contact created in Act has the same country code "France (33)".

But for existing contacts, when I modify the country code,save it, refresh the screen (F5), the country code is restored to "Australia (61)".

The most interesting is for newly created contacts who have "France(33)", when I modify it to another country, save it, refresh it, it goes back to "France (33)", but if I modify it to "Australia (61)", it remains on "Autralia (61) after refreshing !

So it seems that I can't modify the country code except for certain values.

 

Any idea ?

Tuned Listener
Posts: 11
Country: United States

Re: Strange : Country code can't be modified or only to certain value

Ok, other peoples have already had the same problem, and Mike Lazarus had already given the solution:

 

This was a bug I identified for Sage (I think fixed in ACT! 2009)... the only way is to blank the fields, save the record, then re-enter the fields with the correct country code and save again.

 

BTW: which PDA are you sending to?


 
Regards,
Mike Lazarus
ACT! Evangelist
GL Computing - Australia
What you should add to any support post

 

Tuned Listener
Posts: 11
Country: United States

Re: Strange : Country code can't be modified or only to certain value

But how do you do with 600 contacts? Modify them one by one?
Moderator
Posts: 4,395
Country: USA

Re: Strange : Country code can't be modified or only to certain value

Try following the knowledgebase article below.

 

How To Replace Phone Format For Multiple Records