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Stonefield Query problem with ACT 2007

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New Member
Posts: 1
Country: USA

Stonefield Query problem with ACT 2007

We are using stonefield query with ACT 9 with 50K records and when we go to run a simple report, stonefield times out. stonefield said it is an ACT problem. Has anybody experieced same, and do u have a fix?
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Stonefield Query problem with ACT 2007

I'd say it's an issue Stonefield should fix...
 
But make sure you've done a Check&Repair (Tools | Database Maintenance)
 
Also, in ACTDiag, under the Tools Menu, you can set the timeout limits. There are three items - try increasing all of them (one at a time) re-running the report to see which is timing out
Copper Contributor
Posts: 31
Country: USA

Re: Stonefield Query problem with ACT 2007

Hello,
 
We have recently had some reports of this timeout error message appearing with long-running reports in ACT! versions 2007 and 2008. The next release of Stonefield Query for ACT! is currently in beta testing, and it includes an update to avoid this error message. We have verified with some beta testers who were experiencing this error that the new version of Query resolves the problem. If you are interested in trying out the beta version, please contact us through support@stonefieldquery.com. The full public release of this version will sonn be available as well.
 
Also, in the future please feel free to use the support forums at http://www.stonefieldquery.com for discussion of Stonefield Query. Please contact us if you have any other questions.
 
Thanks,
 
Rob
 
Rob Eisler
Stonefield Software, Inc.