06-26-2012 09:12 AM - edited 08-28-2012 03:12 AM
Another day, another problem with Act.
I noticed recently that some of my preferences are not being retained (e.g. all of the changes I made on "Startup" and "General" are not being retained) but others are (all other tabs).
They might hold for a day or sometimes weeks, but eventually, they stop being retained and reset to default. They all reset together.
Here is a full list of the items that are not permantely being retained.
Lookup dialogue box
I keep with expanded options on view (i.e. "Hide options" is visible)....however, this setting is not retained
'Work week' defaulted back to 'Today'.
This morning, for some reason, Act failed to start every time I tried. So I re-installed Act and I even had to remove the SQL instance to get Act to open again.
Since reinstalling, I'm still getting the same issue.
I have tried rebuilding the preferences file (both methods):
Act 2011, V 22.214.171.124 Hot Fix 6
Windows 7 x64
There are other threads on this topic. I started a new thread to bring them together:
Some Preferences Don't Stick
Color preferences disappear
Can't Change Scheduling Preferences
User Preferences lost after Define fields edits made
Can anyone, especially Sage, provide some help with this issue?
06-27-2012 09:41 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
06-27-2012 02:48 PM
My Customise Columns wasn't sticking between start-ups (Act2012 Pro, Win 7), not the same issue I know, but Greg Martin suggested that to save these type of changes I 'Run as Administrator' when I start Act (even though I am an administrator). http://community.act.com/t5/Sage-ACT/Columns-in-Company-History-don-t-stay-customised/m-p/201354#M58...
So far so good. I will probably 'Run as Administer' any time I want to make 'structural' changes, can't see any downside.
Just a thought.
06-28-2012 06:52 AM - edited 06-28-2012 06:52 AM
I can't re-create the problem. I've tried rebooting, create a new test field and rebooting, and the settings are being retained. I will monitor this to see if I can see when the settings are being lost.
Thanks also for the tip re: running Act in Administrator mode. If I see the issue again I will try this.
Specifically, which preference settings are not being retained?
Startup: Startup Database, Automatically Check for updates, can't remember if Startup Database was retained
General: Personal Files Location
Does this happen when opening/closing ACT! or after a reboot of your machine?
It certainly hasn't happened when I tested a few moments ago.
Are they consistently being lost or just sometimes?
I can't answer for this for sure because I gave up changing them after it happened a few times.
Has User Account Control been disabled?
Are your preferences being stored locally on your machine?
When you rebuilt the preferences file, did you remove/rename the entire ACT Data folder? Were there any "Act for Windows (version#)" folders present?
I moved "ACT For Windows 13" and "ACT Data" from the "ACT" folder in "AppData" to my desktop. I tried this before I re-installed Act but haven't tried rebuilding the preferences file since.
06-28-2012 07:28 AM
06-28-2012 07:51 AM
I would do this anyway, it ensures the program will have the authority to update files and perform functions. This can prevent a lot of issues caused by Windows UAC being enabled.
06-28-2012 02:21 PM
Thanks for this advice Greg, I wasn't sure whether I should always Run as Administrator, so I will definitely set this up.
07-05-2012 02:50 AM
Switched to Run as Administrator for Act, didn't pick up on it immediately, but found it is causing the dreaded Object Reference error message, (probably wasn't sending a lot of email from Act that day).
See my posts on that here:
Switch off Run as Administrator, contact email works again!
Any thoughts or experience on that?
(BTW, Run as Administrator did not seem to make any long term difference to saving Customised Column Headings for Company History, which was my original issue.)