Community
Showing results for 
Search instead for 
Do you mean 
Reply

Sods Law

Copper Contributor
Posts: 54
Country: United_Kingdom

Sods Law

[ Edited ]

Yesterday I was bigging Act up saying how wonderful it is.  Today it's playing up :doh:

 

On starting up I get an error..

 

Resolution of the dependency failed type = Act.UI.ActApplication....etc

 

I've searched and found that this might be due to a prederences file.  So I renamed it, rebooted and Act made a new file but then still threw the error. 

 

I've repaired and re-indexed, but can't get passed this error.  Your help would be most appreciated.  Thanks

Silver Super Contributor
Posts: 2,328
Country: USA

Re: Sods Law

Try deleting the dependentdlls.xml file.  It's in the "%appdata%\act" folder.


Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
Copper Contributor
Posts: 54
Country: United_Kingdom

Re: Sods Law

[ Edited ]

Thanks,

 

in

 

appdata/roaming/Act/Act Data/

 

I have a few folders but no dependentdlls.xml that I can see

 

 Should say I am using the latest version of Act!

 

I rename appdata/roaming/Act  to appdata/roaming/Actold  then reboot but no Joy

Silver Super Contributor
Posts: 2,328
Country: USA

Re: Sods Law

It might be hidden.  Try unhiding system files, etc.  It should be in that folder or one of the other folders in the Act folder.


Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
Copper Contributor
Posts: 54
Country: United_Kingdom

Re: Sods Law

[ Edited ]

I can see other xml files In that folder

 

preferencesBak.xml

preferencesBak3.xml

preferencesBak6.xml

preferencesBak9.xml

 

Silver Super Contributor
Posts: 2,328
Country: USA

Re: Sods Law

It may not be getting to that point then.  Try the fixes in this KB if you haven't already.

 

http://kb.swiftpage.com/app/answers/detail/a_id/25865

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
Copper Contributor
Posts: 54
Country: United_Kingdom

Re: Sods Law

Thanks Stan, I followed that article as best I could.


I can now open Act but only as an administrator.  If I open it normally I'm getting the same message.  At least though I can get some work done today.  How frustrating. 

Silver Super Contributor
Posts: 2,328
Country: USA

Re: Sods Law

That sounds like an access issue of some sort.  You will probably need to run a process monitor to see where it is getting the error so you know what to fix.

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
Copper Contributor
Posts: 54
Country: United_Kingdom

Re: Sods Law

[ Edited ]

Still can't figure this out

 

Run as admin, and it's OK. Otherwise I get the same message.    I did download a process monitor, but to be honest I had no idea what to look at.  Why would Act suddenly only allow the program to be run by an administrator, and what can I do to fix it.  Thanks

Silver Super Contributor
Posts: 2,328
Country: USA

Re: Sods Law

It probably isn't an ACT! issue per se.  I suspect that your antivirus or antispyware software is causing the problem.  You could try telling both of them to ignore ACT!.

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!