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Smart task starts swiftpage mail to all contact act stalls

Copper Contributor
Posts: 61
Country: Netherlands

Smart task starts swiftpage mail to all contact act stalls

Hello

 

I am running Act V18 on a windows 7 machine. I had difficulties running a smart task automatically after changing the start time so I ran it manually. I accidentally now run the task for all contact ( approx 600) involving the generation of a swiftpage email. Now when I start act the smart task will start to run  adn Act soon seems to run out of memory and  windows closesdown act. I tried to get into the smart tasks but before I even open them the current smart task has already started causing Act to close yet again.

How do I get out of this loop?

It;'s now impossible for me to get anything done in Act

Nickel Contributor
Posts: 272
Country: Germany

Re: Smart task starts swiftpage mail to all contact act stalls

[ Edited ]

There is a KB article with a possible solution in it:

http://kb.act.com/app/answers/detail/a_id/37961

 

It contains a batch file originally made for a slightly different problem, but it could help in this case as well as it simply removes all smart tasks from a given database.

 

Btw, the general impression I get from reading posts around smart task problems from other ACCs is this:

"don't use them, they don't work". My opinion as well unfortunately....

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Contributor
Posts: 61
Country: Netherlands

Re: Smart task starts swiftpage mail to all contact act stalls

Problem solved with the smart task as I managed to close the pending task.

 

Now I trying to find out to run the smart task at all. This task has been running each day on a specific time each day without any problem ( despite the bad name smart tasks have), Yesterday I changed therun  time and since then the task fails to respond. When I run the query it shows 4 contacts it should sen a message to with swiftpage but nothing happens. The smart does work because when I select the group of contacts and I run the smart task manually it will run, select the 4 contacts and send them a swiftpage message. How do I get the timer to work again?

Administrator
Posts: 1,238
Country: United_Kingdom

Re: Smart task starts swiftpage mail to all contact act stalls

If you haven't try restarting your PC - this will restart any paused smart task services.
Make sure the task is running, and try stopping it - restarting your PC and starting it again.

Worst case scenario, you could duplicate the smart task and try starting the duplicate.
Copper Contributor
Posts: 61
Country: Netherlands

Re: Smart task starts swiftpage mail to all contact act stalls

Thank you for the tip but in my case it helped switching between auto-run disable and enabled. I thought I read this in an earlier post so I trieed and it worked.