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Smart task - auto-run - scheduling activity

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Copper Contributor
Posts: 50
Country: Netherlands
Accepted Solution

Smart task - auto-run - scheduling activity

Hello,

 

I am using Act Act! Pro Version 17.1.169.0 on a windows 7 machine and I am having trouble with a smart task that should schedule an activity at a specific time when condtions are met. Despite the fact that the conditions I have defined are met the smart task will not  be triggered in Auot-run. Only when I run the task manually it will do what it has been told namely scheduling a to-do for the selected contacts. I have switched auto-run on and off several times. re-started Act several times but the task will not run automatically. Several other smart task do run automatically although these tasks do not involve scheduling an activity.


Accepted Solutions
Solution
Accepted by Gary W (Administrator)
‎10-07-2015 01:37 AM
Copper Contributor
Posts: 50
Country: Netherlands

Re: Smart task - auto-run - scheduling activity

Here's the solution to my problem: Schedule the task at a specific time and the task will run automatically.

View solution in original post


All Replies
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Smart task - auto-run - scheduling activity

Hi Leendert,


This could be a few different things:

  • You dont have permission to create smart taks for the user
  • The previous steps are not fully completing
  • "Automatically schedule activity without promping the user" is not ticked on activity step

...amongst others.

 

I would reccomed giving your partner a call to enquire about support for this issue as due to the complexity of smart tasks, it could take a long time to troubleshoot over the community.

Copper Contributor
Posts: 50
Country: Netherlands

Re: Smart task - auto-run - scheduling activity

Dear Gary,

 

I fear none of your suggestions helps. I do have the right to create smart tasks as I am the only user and I have made other smart tasks that run without problem . The smart task contains only 2 steps:

1: select contacts with a query

2: schedule activity for selected contacts

 

and the ' Automatically schedule activity....' box has been ticked.

 

I will revert to my partner to see if he can solve this issue.

Solution
Accepted by Gary W (Administrator)
‎10-07-2015 01:37 AM
Copper Contributor
Posts: 50
Country: Netherlands

Re: Smart task - auto-run - scheduling activity

Here's the solution to my problem: Schedule the task at a specific time and the task will run automatically.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Smart task - auto-run - scheduling activity

Glad to hear you resolved the issue.