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Smart Tasks work in Demo, but not Main Database

Nickel Contributor
Posts: 493
Country: USA

Smart Tasks work in Demo, but not Main Database

Hello all,

 

I have literally tried everything to get Smart Tasks to trigger on my main database, but nothing triggers.  When I try it with the demo database, it works.

 

I have ACT! Pro 2013 running on Windows XP Pro.

 

Does anyone have any idea of how to fix this?

 

Thanks!

 

Pat

Nickel Contributor
Posts: 493
Country: USA

Re: Smart Tasks work in Demo, but not Main Database

Hello all,

 

No answer to this issue?

 

I hope someone could help..

 

Thanks,

Pat

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Smart Tasks work in Demo, but not Main Database

I haven't heard of this situation before, and it certainly appears to be database specific.

- Is the main database on your local hard drive? Or a server?
- Have you tried Check and Repair (Tools > Database Maintenance)?
- Within your main database, are you testing with the provided templates?
Greg Martin
Sage
Copper Contributor
Posts: 39
Country: USA

Re: Smart Tasks work in Demo, but not Main Database

what kindof smart task is it you created and where do you try to initiate it from.

Bronze Contributor
Posts: 955
Country: Australia

Re: Smart Tasks work in Demo, but not Main Database

Personally I gave up on Smart Tasks and have moved most of my clients to SAM from Northwoods as a much more powerful tool

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Nickel Contributor
Posts: 493
Country: USA

Re: Smart Tasks work in Demo, but not Main Database

OK. So what I did was create a blank copy of the database(save copy as|create an empty copy of the database) and import contacts, companies, notes, histories etc. It worked.

 

I cannot find where I can get all my Smart Tasks I have created back into the new database,.

 

I looked around and it looks like it cannot be done.  Am I correct or am I missing something?

 

Thanks,

 

Pat

Copper Contributor
Posts: 39
Country: USA

Re: Smart Tasks work in Demo, but not Main Database

Pat

 

I woldn't bother. I've been testing the smart tasks all day (something that Sage might like to do at some point)

 

it just doesn't work IMHO. It does sometimes...but not other times. and i don't know why. there seems to be no rhyme or reason to it. i can't report it as a bug as i can't repeat the errors myself sometimes. so therefore it's not a big right :-)

 

There is no point, IMHO, of risking losing important task actions on apparently untested functionality. I would do it manually until a bug fix release.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Smart Tasks work in Demo, but not Main Database

Pat,
Unfortunately you are correct, the empty copy does not contain your Smart Tasks. And, at this time the only way to recreate them is manually.
Greg Martin
Sage
Nickel Contributor
Posts: 493
Country: USA

Re: Smart Tasks work in Demo, but not Main Database

What a pity!  What do your programmers do all day?  Can't someone think these things through? 

 

Smarkgee,  if that's the case, ...   (don't know what to say).  Pretty sad.

 

Pat