06-08-2012 11:01 AM
Some help required here. We have had to create a new main database and recreate a remote datebase because there was something corrupt in the one we were using. We did this with the help of sage support.
However, in the new main database we have had to create all the smart task templates and our own templates from scratch because the templates list was empty.
Can you tell me if we have to create the smart tasks templates list again from scratch in the remote dateabase because it remains empty even after we have synchronised with the main database.
Are these templates held in a file somewhere, so we can restore them without having to recreate everything from scratch?
06-13-2012 07:04 AM
06-08-2012 03:22 PM
Surely someone out there knows something about smart task templates section of Act enough to comment on why they have disappeared and where they are kept and/or whether we have to reinstall them manually again into the remote database
06-11-2012 06:33 AM
06-11-2012 06:56 AM
06-11-2012 07:07 AM
06-11-2012 09:48 AM
I was about to ask a similar question, the help screens indicate that ACT comes with some preset Smart Task templates, but we don't have any listed.
We recently upgraded from ACT! 2000 to 2011 ver 22.214.171.124, Hot Fix 6.
Should we be able to find the templates on the ACT CD?
06-11-2012 10:51 AM - edited 06-11-2012 10:52 AM
When I contacted Sage Act Support the first time this happened, I was advised that you cannot just isolate the templates from the Act CD. If I remember rightly (it was about 9 months ago or even more) the support agent made us take off Act altogether and reinstall it again from the CD and then run the updates.
This can be traumatic especially if you are a new Act user as your database is precious to you. Get Support to help you.
My question is that they must be accessible in the program somewhere... else how do they get there (or not as the case maybe!)
06-11-2012 02:19 PM
06-13-2012 07:04 AM