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Smart Tasks - stop running when I add a step.

Copper Contributor
Posts: 198
Country: Canada

Smart Tasks - stop running when I add a step.

[ Edited ]

I created a Smart Task Template that includes alternating call (first) and following up with an email. On occasion I do not wish to follow up with an email (it may not be necessary or the client may not have an email address) and I wish to cancel the email but not the Smart Task from running to the next step. Instead the Smart Task automatically cancels. Isn't there or shouldn't there be a way to cancel a step?