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Smart Tasks and History Activity

New Member
Posts: 1
Country: United_Kingdom

Smart Tasks and History Activity

Hi All,

 

Have been using ACT for a few years, but this one has me a bit stumped.

 

  1. We use Outlook as a mail client and auto attach email events (incoming emails show as "E-mail Auto Attached").
  2. I want to run a smart task based on inactvity (if no calls or emails in the last 30 days).
  3. It looks like "Auto Attached" emails do NOT update the Latest Activities, so when I do a criteria selection based on Latest Activities, then incoming activities are ignored.

Any suggestions on how I can get Auto Attached Emails to show in the Latest Activities?

 

Am using ACT 2013 Pro