12-16-2010 12:34 PM
Does assigning criteria to a Smart Task runs that Smart Task to al Contacts that meet the criteria?
I expected to see in the Status all the contacts that meet my criteria instead I see only the contacts that I manually assign a Smart Task by Schedule-Run Smart Task.
Could anyone tell me if I am doing something wrong?
12-17-2010 07:18 AM
If you are running a Smart Task manually - it will not use the criteria that is defined, it will present the options of 'Selected Records, Current Lookup, or All Contacts'.
For more information on managing Smart Tasks visit this article: KB Article 26944
12-17-2010 09:00 AM
That is the point. I do not want to run them manually, but for some reason the Smart Tasks do not run unless i use the manual run.
I have enabled the Trigger, the Criteria and Auto Run.
Hope I can get to the bottom of this.
12-17-2010 09:11 AM
We have seen that Smart Tasks will not run when some Windows Critical updates have not been applied (particularly .net updates). Make sure you have applied all critical updates and then check your scheduled Smart Tasks.
- The database must be open at the time the Smart Task is scheduled.
- If you have altered the criteria for the Smart Task > disable Auto-Run > then re-enable 'Auto-Run'