06-20-2012 06:58 AM
We experience a very sluggish (un)clearing of activities in ACT!. We have ACT! Premium 2012, running on SQL 2008 (ACT Diag shows it's running on 2008 too), and unclearing activities can take up to 8 or 9 seconds per activity.
That can't be right, is it ?
What can we best do about this ?
06-21-2012 07:42 AM
07-05-2012 05:19 AM
I am also experiencing an issue with clearing Activities, with some users it can take 10-15 sec to clear or create or modify an Activity. This is happening on multiple client sites.
I have isolated this to remote users, that have remote databases. I cannot replicate on non remote users.
Sites that are experiencing this have 14.1 HF3 installed
It only seems to impact some users, I have checked and disabled many services on affected PC's and have been unable to fix it.
Sometime when I reboot the PC then open ACT! it takes 10-15 Sec to clear/change etc.
Every now and then after a reboot Activities clear in a few seconds, and this continues to be the case until I either restart ACT or restart the computer.
I have tried disabling the Antivirus / Firewall / Act Host Search / Windows Font Cache Etc. Nothing I have yet isolated resolved this issue.
Is there an issue with the 14.1 HF3 build and Activities?
07-05-2012 05:31 AM
07-05-2012 06:52 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
07-05-2012 08:07 AM
I have a client with this problem too. They aren't willing to pay me to fix it. I suspect that the issue is a bad .NET install. In my client's case the user has two remotes (one desktop remote and one laptop remote for the same user) one of which exhibits the problem and the other doesn't. On the system that takes a long time to clear activities he tells me that it takes about a minute to clear the activities. If they end up asking me to fix it I'll post back what the solution was.
09-04-2012 05:29 AM
We are also experiencing this same issue with one of our users. What is considered "too large" from an historic activity perspective?
Any other insight on this issue?