11-14-2012 06:56 PM - edited 11-15-2012 05:08 AM
I have a single license Sage ACT 2011, on a laptop i inherited from the salesperson i replaced in a small business.
She was the admin but I accidentally changed her user to "browse" permission, Her username and password work, but now I can't make edits or "manage users" when using her login. Only one person allowed to be active at a time, so can't login to the database as another user (me) that I created that DOES have admin permission. What is the solution?
11-15-2012 07:24 AM
Welcome to the Sage ACT! Online Community!
Do you have a backup of the database created before you updated the users? If yes, you can restore it and have the database in the original state. Here are instructions on restoring a backup: KB Article 19211
11-15-2012 11:15 AM
11-16-2012 07:37 AM
Copying contacts into new database: Since you are only able to access the database with a 'browse' user, you won't have access to the export options (for importing into a new database). Depending on how many contacts you are working with, you can access the Contact List view and add all of the desired fields to the columns (View > Customize Columns), use the "Print Current Screen" icon to print the list to paper, then manually enter the contacts into the new database.
To try and locate a backup, perform a search for '*.zip'. The file name would be something like 'databasename.zip' (may have a date in the name).
If you are unable to locate a backup and have a large number of contacts to have to re-enter, our support team can assist with resetting the username/password. Here is an article with instructions for contacting support: KB Article 14150.