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Signatures/New Folders & Emails auto deleting upon exiting the email client

New Member
Posts: 1
Country: United States

Signatures/New Folders & Emails auto deleting upon exiting the email client

[ Edited ]

Running ACT 2008 Version 10

 

Here's the problem:

 

If I create subfolders or signatures for my Email, once I exit out of ACT! E-mail they do not save and are erased.  The same goes for email that's in my inbox, if I don't attach it to a contact and just leave it in the inbox, it too will be erased when I exit out of email.

 

So basically Signatures and New Folders are auto-deleting themselves (and everything within those folders) upon exiting the email client and I'm not seeing any type of setting that would indicate that this was suppose to be happening.

 

Any thoughts on what might be going on here?

Message Edited by MN2123 on 01-20-2009 07:24 AM
Message Edited by MN2123 on 01-20-2009 07:24 AM
Moderator
Posts: 4,395
Country: USA

Re: Signatures/New Folders & Emails auto deleting upon exiting the email client

Sounds like your preferences are corrupted.

 

Follow the steps below to rebuild preferences:

- Close ACT!

 

- Go to one of the following locations:

    XP: C:\Documents and Settings\<User_Name>\Application Data\ACT\ACT for Windows 10

    Vista: C:\Users\<User_Name>\AppData\Roaming\ACT\ACT for Windows 10

 

Delete the following files:

preferencesBak.xml

preferencesBak3.xml

preferencesBak6.xml

preferencesBak9.xml

 

Open the Preferences folder and delete the following:

USpreferences206.xml

USpreferences206.xml.old