10-01-2011 06:31 AM
Whenever I send a message using Outlook 2010 sent messages always goes to my record (I need to re-connect to correct ACT users after).
Income messages are correctly attached to all contacts!
I have deleted and re-inserted Outlook rules and read document "Troubleshooting Outlook® Integration History Queue" always without success.
Is there a way to fix it.
10-01-2011 07:09 PM
When you are writing to contacts are you clicking on the hyperlink from within ACT! to write the email or are you using the addressbook from within Outlook?
10-01-2011 07:48 PM
I have tried several different ways while writing new messages and replying.
I have also checked Outlook rules and "ACT! History Attach Options".
No matter how I do it outgoing messages are always attached to "My record".
10-02-2011 04:28 PM
So if you look at your sent items does it contain the receivers email address in the header and not your email address?
If it contains the receivers emails address then I find it quite odd and not something I have seen previously.
I would check your Outlook rules to make sure it is set to only incoming emails and not outgoing emails also as this might be where the problem lies.
10-02-2011 04:40 PM
That´s right Paul,
After sending a message it is attached to my record.
If I click on it (in ACT! History tab) it will open and I am able to see that my e-mail is in "from" field and customer address is in "To" field.
Names are correct but message is attached to my record instead of customer´s history.
When receiving everything works fine!
After that I am changing contacts manually, detaching from my record to all customers involved in a given task.
Surprising is if I delete message from my history, go to Outlook and use "Quick Attach", message is attached correctly.
Do you have any idea on how to fix it?