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Sending email problem

FEC2311
Copper Contributor
FEC2311
Posts: 25
Country: USA

Sending email problem

‎03-17-2014 08:31 AM

ACT! 2013, Version 15.1.  Windows 7, Home Premium.  All programs up to date, I think. Smiley Frustrated

 

When I click on the Email tab I get the Act error: "Object reference not set to an instance of an object."  I don't have slightest idea of what this means. 

 

When the error message comes up it freezes evertning on ACT and I have to close it down using the Task Manager.

 

Help is required.

 

Tanks,

Richard

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Copper Elite Contributor
Jared Dalrymple
Posts: 145
Country: Australia

Re: Sending email problem

‎03-17-2014 05:15 PM

Hi Richard,

 

This is a fairly common issue, you might find the following KBase article helpful:

http://kb.swiftpage.com/app/answers/detail/a_id/24350/

 

select the situation that most closely matches what you are doing when the error occurs, and follow the steps provided.

 

http://kb.swiftpage.com is a great resource when you encounter error messages in Act!, and I would highly recommend it in future.

 

Let us know if the KBase article does not help.

 

Cheers.

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


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