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Sending email problem

Copper Contributor
Posts: 25
Country: USA

Sending email problem

ACT! 2013, Version 15.1.  Windows 7, Home Premium.  All programs up to date, I think. Smiley Frustrated


When I click on the Email tab I get the Act error: "Object reference not set to an instance of an object."  I don't have slightest idea of what this means. 


When the error message comes up it freezes evertning on ACT and I have to close it down using the Task Manager.


Help is required.




Copper Elite Contributor
Posts: 144
Country: Australia

Re: Sending email problem

Hi Richard,


This is a fairly common issue, you might find the following KBase article helpful:


select the situation that most closely matches what you are doing when the error occurs, and follow the steps provided. is a great resource when you encounter error messages in Act!, and I would highly recommend it in future.


Let us know if the KBase article does not help.



Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551 | Evolution Marketing Services