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Send Email from Template not sending or launching Word

New Member
Posts: 1
Country: USA

Send Email from Template not sending or launching Word

I apologize for the lack of information in this post but I will try to be as descriptive as possible.

 

I am attempting to use the "Send email from template" option, attaching an ACT! template, and clicking open.

Normally this will bring up an email prompt and launch Microsoft Word which is set as the default program.

However, this has not been the case recently.

 

Is there a preference setting that you would reccomend checking? And if so, where is it?

 

Again, I apologize for the lack of information but I have searched and turned up no results thus far.

 

Thank you very much.

Copper Super Contributor
Posts: 89
Country: USA

Re: Send Email from Template not sending or launching Word

which version of Act and outlook etc etc

been living with that issue for some time. Even v17 does  not seem to have cured it.

basically in my system it seems to have something to do with the print server.

I need to have word  not only open, but with a current printer selected, then it works