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Selected Default For Created Activity Fails

Bronze Contributor
Posts: 1,394
Country: USA

Selected Default For Created Activity Fails

I have created an activity type, ".Call", so that I can add more than the system restricted results. In this case, DNLVM is the default checked, but when I go to create a history item, it defaults to "Call Completed". Any suggestions?
John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit
Moderator
Posts: 131
Country: United_Kingdom

Re: Selected Default For Created Activity Fails

Hi John, when you have checked DNLVM as default, was this done when you created the new activity type? The default here refers to the result that will be selected by default if you clear an activity of that type, not when you create a history entry manually.

 

An administrator can choose to amend the default history type that will appear when you create a history entry manually. To make this change please follow the steps below:

 

1. Go to Tools > Preferences

2. Click on the Startup tab

3. Set the History Type and Result as desired

 

Screenshot.png

 

I hope this helps John.

Bronze Contributor
Posts: 1,394
Country: USA

Re: Selected Default For Created Activity Fails

That was perfect. It is so easy not to see the forest for the trees.
John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit
Moderator
Posts: 131
Country: United_Kingdom

Re: Selected Default For Created Activity Fails

No problem John, I'm glad it's sorted!