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Secondary Contact Sync issue

New Member
Posts: 2
Country: USA

Secondary Contact Sync issue

[ Edited ]

Currently, we have three computers in our network. One is a desktop that we use for the primary database, then we sync two laptops to that database. It appears all the files were copied when we created the two remote databases for the laptops, except for secondary contacts. Existing secondary contacts did not copy and will not sync. We have no problem getting added secondary contacts to sync though. We thought we missed something when we created the remote databases, so we did that again with the same issue. Also, since the primary database on the desktop still shows the secondary contacts, we tried editing them there then syncing the other two, but it did not add the contact. All three computers are using ACT 2013 with WIndows 8.

 

Is there a way to get existing secondary contacts to sync to the two remote computers once the remote databases are created?

Moderator
Posts: 4,395
Country: USA

Re: Secondary Contact Sync issue

Hello miker9913,

 

Try following the knowledgebase article linked below.

 

Secondary Contacts Missing from New Remote Databases in Sage ACT!

New Member
Posts: 2
Country: USA

Re: Secondary Contact Sync issue

That got it. thanks!
Copper Elite Contributor
Posts: 175
Country: USA

Re: Secondary Contact Sync issue

That link did not work. What was the solution?

Copper Elite Contributor
Posts: 144
Country: Australia

Re: Secondary Contact Sync issue

Hi tbudde,

 

The link above points to the outdated Sageact! knowledgebase.

 

here is a link to the same article on the Swiftpage knowledgebase.

 

Secondary Contacts Missing from New Remote Databases in Sage ACT!

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


Copper Elite Contributor
Posts: 175
Country: USA

Re: Secondary Contact Sync issue

OMG!  That was posted January of 2013!  Why did they not fix it or at least notify me before I upgraded what I had to do before I created RDs??

 

I posted the issue here.  Can you please answer my questions I posted there?

 

http://community.act.com/t5/Act/Secondary-Contacts-missing-from-Remote-Databases-2014-v16-Pro/m-p/26...

Copper Elite Contributor
Posts: 144
Country: Australia

Re: Secondary Contact Sync issue

Hi tbudde,

 

I had a look at your other post, unfortunately I do not have the answers to those questions.  I believe you would need to speak to a representative of Swiftpage for those answers.

 

I am more than happy to offer assistance where I can for technical questions though.

 

Kind Regards, 

 

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


Copper Elite Contributor
Posts: 175
Country: USA

Re: Secondary Contact Sync issue

Thanks, Jared!