01-04-2012 04:04 AM
01-04-2012 04:56 AM
01-04-2012 06:43 AM
We're sorry to hear you are experiencing an issue accessing your database, from your description it sounds as if the 'SQL Server (ACT7)' service has been stopped on your server. Restarting that service should restore your access.
For instructions on starting the 'SQL Server (ACT7)' service, see the following article: KB Article 28216
Unfortunately, we were experiencing an issue with our phone system yesterday - which did result in dropped calls and longer than expected hold times. Changes were implemented last night to try and prevent the same from occurring again.
01-04-2012 10:56 AM
I'm sorry you're having an issue with this.
ACT does have a hosting provider program. We are a part of this and in addition to offering a cloud based ACT solution (via citrix). We offer support for our "cloud" users. You may check with other Hosting providers to see if they offer the same.
I"ve sent you a private message.