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Second license gone - appears to activate when re-registering, but is gone again!!!

New Member
Posts: 1
Country: USA

Second license gone - appears to activate when re-registering, but is gone again!!!

Hi All:

Very disappointed with Sage Support. I purchased the software with one license many years ago, and then in April 2011 added another licence to that an employee could access my ACT database on my computer from their's on the company network. A while ago, they could not access the database anymore. Turns out that the second serial number disappeared from the user list. Called customer service, they gave me the serial number (which I had misplaced somewhere) which I re-entered and re-activated - or so it seemed. When I restarted the software, that serial number was gone. Customer service wants me to contact Tech support and pay $100 to solve the problem - and I ask - I paid for the license, it doesn't work anymore, and now I have to pay $100 to get it working again?!?!? Is this a racket or what? Talk about puffware!!!! Does anyone have the same experiance, and are there any solutions besides being extorted by SAGE? For that kind of service support cost, I might as well buy a different program. Thanks!

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Second license gone - appears to activate when re-registering, but is gone again!!!

Hello jncarlin,
Welcome to the Sage ACT! Community. I'm sorry to hear of the issues you are experiencing with your ACT! serial number. What you're describing could have more than one possible cause:
- Damaged registration files
- Protexis licensing service not running, damaged, or missing
- If using Wndows Vista or Windows 7, could be caused by User Account Control

User Account Control (Windows Vista, Windows 7):
Close ACT!, then reopen it by right-clicking on the program icon and selecting Run As Administrator.

Registration Files damaged:
Here are some Knowledgebase articles with possible solutions:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1372...
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1424...

Protexis licensing service:
First check if the service running. Click your Windows Start button, either click Run or go to the Search box and type "services.msc". In the serices windows, look for Protexis Licensing V2 and ensure it is started. If the service is missing or you are unable to start it, see this KB article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2302...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.