02-13-2013 01:38 PM
Very disappointed with Sage Support. I purchased the software with one license many years ago, and then in April 2011 added another licence to that an employee could access my ACT database on my computer from their's on the company network. A while ago, they could not access the database anymore. Turns out that the second serial number disappeared from the user list. Called customer service, they gave me the serial number (which I had misplaced somewhere) which I re-entered and re-activated - or so it seemed. When I restarted the software, that serial number was gone. Customer service wants me to contact Tech support and pay $100 to solve the problem - and I ask - I paid for the license, it doesn't work anymore, and now I have to pay $100 to get it working again?!?!? Is this a racket or what? Talk about puffware!!!! Does anyone have the same experiance, and are there any solutions besides being extorted by SAGE? For that kind of service support cost, I might as well buy a different program. Thanks!
02-13-2013 02:38 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.