I seem to be having more luck with solving ACT tech issues on these forums than I have in actually calling tech support. It's a sad state of affairs since I have purchased a year's worth of support and really don't feel I'm getting my money's worth or proper solutions. Here is my current problem that tech support could not resolve (issue #9975249) even though they said they'd get back to me within 48 hours. That was 3 months ago. When I have ACT open (ACT! by Sage 2008 (10.0) Version 10.0.1.199) and click on "Other Contact Reports" and then select the report I want, the screen will go completely blank for about a second and then come back on. I have tried reducing the Monitor Hardware Acceleration to zero with no luck as well and installing the latest video drivers. I've also tried changing monitors and un-installing and re-installing the software. None of these has worked. Has anyone a suggestion? Thanks.
It happens like this: I click on report and select any report, either stock or custom. As soon as it's selected, the screen goes black and the next dialogue window opens. When I select the output, the screen goes black again and then the report prints, either preview or to the printer. I'm not sure what you mean by checking the video settings before and after. What settings? Thanks.
1. Click start 2. Right Click on Computer 3. Choose Manage 4. Click on Device Manager 5. Click on Display Adapters 6. After you've expanded that click on your display adapter underneath. ie Intel (R) 82945G 7. Right Click on that and choose to update driver. 8. Choose the option "browse my computer for driver software" 9. Choose "let me pick from a list of device drivers on my computer" 10. Hightlight "Intel (R) 82945G Express Chipset Controller 0 (Microsoft Corporation-WDDM) 11. Choose Apply and reboot
Ok, I've updated the drive as suggested but I won't be able to see if it works till I get to the office tomorrow morning. I'm using remote desktop from home and the problem does not seem to show from home.