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Scheduler Error, Registry & Rollover Failure

Bronze Contributor
Posts: 1,393
Country: USA

Scheduler Error, Registry & Rollover Failure

[ Edited ]

In trying to resolve my synchronizaton issue, which is done, I received this error message this morning.

 

Capture.JPG

 

I tried to log in ad administrator, but the message continues when I click on the scheduleler under tools.  Reinstall ACT?

 

I also noticed that the calls are not rolling over.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Bronze Contributor
Posts: 1,393
Country: USA

Re: Scheduler Error, Registry & Rollover Failure

Updated with information about rollover erro too.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Scheduler Error, Registry & Rollover Failure

This can be caused by an unregistered DLL.  Here is an article with steps to resolve: KB Article 21994

Greg Martin
Sage
Bronze Contributor
Posts: 1,393
Country: USA

Re: Scheduler Error, Registry & Rollover Failure

[ Edited ]

Thank you about the scheduler error, but calls that should rollover do not rollover.  Are the two related?

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Scheduler Error, Registry & Rollover Failure

2 different issues. Do some activity types roll-over?

Check preference for 'Automatically roll over to today', is it enabled. Tools > Preferences... > Calendar & Scheduling > Scheduling Preferences...
Greg Martin
Sage