Does anyone know how to save the shortcuts in ACT? Every morning I open ACT and enter my shortcuts under Tools-Customize-Menus-Keyboard. Every night when I shut down, the shortcuts go away. But, I keep doing it because the shortcuts are useful. They would be a whole lot more useful if I didn't have to enter them every morning.
I created a new menu item called Call Outbound, (so I could customize the responses), and a new menu item called Call Inbound. I use CTRL+B as the shortcut for Call Outbound and CTRL+U for Call Inbound.