Community
Showing results for 
Search instead for 
Do you mean 
Reply

Saving Attachments in ACT 10

New Member
Posts: 21
Country: USA

Saving Attachments in ACT 10

Hello to all:

 

I am using ACt 10. My problem is whenever I send or especially receive e mails with Attached files like PDF, Word, etc. Act recognises the contact and saves the e mail but does not saves attachment. Everythime I have to go back to e mail; save the attached file on my desktop and then in contact screen attache the file manually.

 

Any suggestion?

 

Thanks

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Saving Attachments in ACT 10

If you save the entire email as an attachment, it should include attached files

 

If you have the email set to save date/time, subject and message body in ACT!, it doesn't save the attachment (although, it would be nice if it did).

 

You might post a request for this feature to be considered for a future version here - http://www.act.com/community/feature

Input from this web page goes directly into a database that management has direct access to read, and which they also track and gather statistics on. 

 

New Member
Posts: 21
Country: USA

Re: Saving Attachments in ACT 10

Thamks for the prompt reply.

No my question is how I can arrange for the incoming e mails to be saved as an attachment?

Is there a way to set it up in ACT or I have to do it everytime through Outlook?

 

Thanks in advance for your help.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Saving Attachments in ACT 10

[ Edited ]

Auto attaching incomming emails has a number of performance issues.

 

Try these guys and see if they can help http://www.crm-service.com/

Message Edited by GLComputing on 06-02-2008 11:21 AM