06-01-2008 03:48 PM
Hello to all:
I am using ACt 10. My problem is whenever I send or especially receive e mails with Attached files like PDF, Word, etc. Act recognises the contact and saves the e mail but does not saves attachment. Everythime I have to go back to e mail; save the attached file on my desktop and then in contact screen attache the file manually.
06-01-2008 05:57 PM
If you save the entire email as an attachment, it should include attached files
If you have the email set to save date/time, subject and message body in ACT!, it doesn't save the attachment (although, it would be nice if it did).
You might post a request for this feature to be considered for a future version here - http://www.act.com/community/feature
Input from this web page goes directly into a database that management has direct access to read, and which they also track and gather statistics on.
06-01-2008 06:11 PM
Thamks for the prompt reply.
No my question is how I can arrange for the incoming e mails to be saved as an attachment?
Is there a way to set it up in ACT or I have to do it everytime through Outlook?
Thanks in advance for your help.
06-01-2008 06:21 PM - edited 06-01-2008 06:21 PM
Auto attaching incomming emails has a number of performance issues.
Try these guys and see if they can help http://www.crm-service.com/