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Salutation

New Member
Posts: 7
Country: USA

Salutation

Does anyone else have this problem with Act 10?
 
I put in Suzanne and John Barnes (example)
The salutation is Suzanne and John
 
When I click on the edit box next to "contact" for anyone else from that point on; it reads Suzanne and John and I can't change that unless I close the database and reopen.  Then, whoever is the next person I put in, their name sticks in there.  I have repaired and reindexed the database; saved as a new database and tried it; etc.
 
Any suggestions?
Nickel Super Contributor
Posts: 584
Country: USA

Re: Salutation

Hi,
 
What is your version number? Go to Help / About ACT!
 
If you are on 10.0.0.237 you will need to update to 10.0.1.199 to resolve this issue.
 
You can download the update from the ACT.com website.
www.act.com - click on Support then Downloads.
New Member
Posts: 7
Country: USA

Re: Salutation

Thank you for this.  I did download the update.  Now, I am getting the message: ACT! 10.x/2008 has stopped working.  This is crazy.  Now what?  Thanks Smiley Happy
Nickel Super Contributor
Posts: 584
Country: USA

Re: Salutation

Go to Start / Run and type in Assembly Once the Assembly windows opens, check through the list to see if you have duplicate assemblies. Let me know if you do.
New Member
Posts: 7
Country: USA

Re: Salutation

Thanks, again Smiley Happy  Yes, I do have duplicates.
Nickel Super Contributor
Posts: 584
Country: USA

Re: Salutation

You are quite welcome Smiley Happy
 
Here is what I want you to do.
 
If you look in the version column of the assembly window, you should see version 10.0.0.237 and version 10.0.1.199
 
You will need to delete any duplicate file that shows the version 10.0.0.237
 
To do this, you can right click on the file and select Uninstall
 
If you want to do multiple files, you can sort by the version column, then select multiple files and uninstall them by right clicking.
 
Once all the 10.0.0.237 files have been removed, try opening ACT.
 
Let me know how it goes.
 
New Member
Posts: 7
Country: USA

Re: Salutation

Oh, dear God ... I'm losing my mind.  I am the administrator; am running this as administrator but can't uninstall cuz it says Assembly Cache Viewer: access is denied.
Nickel Super Contributor
Posts: 584
Country: USA

Re: Salutation

What version of Windows are you running? Is it Vista?
 
Also, you may need to reboot to get Windows to let go of the files.
 
New Member
Posts: 7
Country: USA

Re: Salutation

Yes, Vista (which is all new to me)
Nickel Super Contributor
Posts: 584
Country: USA

Re: Salutation

Ok, I kind of figured it was.
 
Vista has a built in Admin account that is not enabled out of box. So, even though you are an administrator, you do not have complete admin rights in Vista.
 
First thing I would like for you to do, is simply reboot the machine and attempt to remove those files.
 
If that fails, then you will need to Enable and log in as the built in Windows Vista admin account.
 
The following webpage will give you step by step instructions.