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Sage database will not open after moving it to server

New Member
Posts: 1
Country: USA

Sage database will not open after moving it to server

[ Edited ]

We were working on an enviroment with 1 XP Machine and 2 Windows 7 machines.

 

Since our company is growing we decided to get a server to have more organization and have a Domain enviroment,

 

The database was originally on the XP machine and it was been share.

 

Once the server ( Windows 2008 ) was installed and configure we installed Act ( 2011) on it and move the data base to the server.

 

No one one can open the data base, we keep getting an error message saying

 

" Te database  xxxxxx  could not be access it. In order to access this database, check your network connection or verify that your database server is available. It may be necessary to disable the firewall service on your computer"

 

 

Any ideas how can I get this issue resolve

 

Thank you

 

Silver Contributor
Posts: 1,813
Country: USA

Re: SAGE DATABASE WILL NOT OPEN AFTER MOVING IT TO SERVER

[ Edited ]

Assuming it opens properly on the server locally,  then this is ultimately a permissions issue. First make sure it opens on the server. 

Then see how to share it out here

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: SAGE DATABASE WILL NOT OPEN AFTER MOVING IT TO SERVER

[ Edited ]

How did you move it? The correct way is as per this ACT! Knowledge Base article -

http://kb.act.com/app/answers/detail/a_id/19818

 

To resolve that error, you might see this ACT! Knowledge Base article -

http://kb.act.com/app/answers/detail/a_id/19640

New Member
Posts: 16
Country: USA

Re: SAGE DATABASE WILL NOT OPEN AFTER MOVING IT TO SERVER

Tried your links a and it just goes to sages support. Very frustrating.
Silver Super Contributor
Posts: 2,328
Country: USA

Re: SAGE DATABASE WILL NOT OPEN AFTER MOVING IT TO SERVER

He posted that link about 5 years ago back when Sage owned Act!.  Swiftpage is updating the links when they run across them but it takes some time.  Try this link.

 

http://kb.act.com/app/answers/detail/a_id/19817

 

Stan


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Administrator
Posts: 4,024
Country: United_Kingdom

Re: SAGE DATABASE WILL NOT OPEN AFTER MOVING IT TO SERVER

I've updated all the links in this thread.