Sage Please Help: ACT!2013 not compatible with Broadlook or RChilli Resume Parser.(error=ACTBlue Library was unable to be registered.). [ Edited ]

[FILLSTAFF]

Sage Please Help: Another problem with ACT!2013 I discovered. Been wrestling with it for 2 weeks.

ACT!2013 not compatible with Broadlook Contact Capture -or- RChilli Resume Parser.(OUCH)

.(Broadlook error message =ACTBlue Library was unable to be registered.). The system cannot find the file specified, classid:  {1281678A-D180-4831-80FE-7CF01E2C6A6C}..

I use and sell these products with my own Fill Staff db ACT! add-on. No longer able to due to problem with ACT!2013.

I have not had time yet to test other products such as; Broadlook(other products), Egrabber, etc... 

Hope you will take a moment to look into this as it shuts down part of my business.

I just spoke with Broadlook and below is copy of the email they sent me regarding this problem;

Bill,

After discussing with customer support they did advise me that the errors are a result of ACT 2013.  Apparently ACT has elected to not do what is needed for it to be compatible with Contact Capture.

 Sorry I didn’t have better news. 

 Susan F..

These are very powerful tools to help ACT! users automatically perform magical feats of data entry and document management.   Would be a shame to lose them. Will be happy to run test if you need my assist.

Will be hoping for simple and quick resolve. Please let me know.

Thank you - FSBill

.

[GLComputing]

Most likely they aren't aware that ACT! 2030 now needs addons to be updated to .Net 4 ,,, most add-on vendors were sent an email about this some months ago

[FILLSTAFF]

Thank you Mike,

Will pass this valuable piece of info on to the vendors. U da man..  Cheers - FSB

[pregen]

I use this product as well.  Fortunately I am using the Export to Excel which is better than nothing.  Mike is right - since the tool runs outside of ACT it is a Framework App.  All framework apps, including our own, had to be recompiled to work with .Net 4.  And that is not backwards compatible.  So you need a version for versions prior to 2013 and one for 2013.  Pain in the posterior.  But .Net 4 gives Sage more tools to work with to add enhancements.

So, the vendor saying ACT didn't do what it needed is kind of a cop-out kinda answer.  Sigh.