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Sage Calendar Sync - Unable to Connect to Outlook 2010

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Posts: 5
Country: USA

Sage Calendar Sync - Unable to Connect to Outlook 2010

Afternoon Everyone!

 

I was hoping for some help/ insight on this issue before I flatten everything on the drive and start with a fresh install of everything.

 

My current setup:

 

ACT! Version - Sage ACT! Pro 2013 Version 15.0.301.0, Hot Fix 2 (database is stored locally on my machine)

Office Version - Office 2010 Professional Plus SP1 (32 Bit) 

Operating System - Windows 7 Ultimate SP1 (64 Bit)

 

Prior to last week Act! 2013 intergrated seamlessly and worked great - HOWEVER I made the " mistake" of installing Xobni on my work and upon restarting I began to recieve the following error message when trying to sync my outlook calendar with Act! 2013:

 

"Unable to connect to Outlook. Please close Outlook and try to synchronize Sage Act! with Outlook again."

 

 

 I immedaitely uninstalled Xobni, restarted my PC and I am still recieving the same error message when trying to sync my calendar. I am able to attached emails to contacts stored within Act so I dont know where to go next.

 

I pulled the Sage Act Integration Logs and i believe this is the error message (sorry about the cut and paste - i didnt see an option to attach the file):

 

Please close Outlook and try to synchronize Sage ACT! with Outlook again.
at Act.Outlook.Integration.OutlookFactory.CreateOutlookApp(Int32 numberOfTimes, Boolean showUnableToConnectMessage)
at Act.Outlook.Integration.OutlookFactory.BeginTransaction(Int32 numberOfTimes, Boolean showUnableToConnectMessage)
at Act.Outlook.Sync.Common.Scheduler.SynchronizeAll()
1/7/2013 11:00:01 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.SynchronizeAll Method===
1/7/2013 1:36:42 PM Act.Shared.Sync: 1/7/2013 1:36:42 PM ACT! install path : C:\Program Files (x86)\ACT\Act for Windows\
1/7/2013 1:36:42 PM Act.Shared.Sync: 1/7/2013 1:36:42 PM ACT! install path : C:\Program Files (x86)\ACT\Act for Windows\
1/7/2013 1:36:42 PM Act.Shared.Sync: 1/7/2013 1:36:42 PM ACT! install path : C:\Program Files (x86)\ACT\Act for Windows\
1/7/2013 1:36:43 PM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
1/7/2013 1:36:43 PM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
1/7/2013 1:36:43 PM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsLoggedOn Method===
1/7/2013 1:36:43 PM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
1/7/2013 1:36:43 PM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
1/7/2013 1:36:43 PM ===Enter In Act.Outlook.Sync.Common.Scheduler.SynchronizeAll Method===
1/7/2013 1:36:47 PM ***Exception***
Unable to connect to Outlook.

Please close Outlook and try to synchronize Sage ACT! with Outlook again.
at Act.Outlook.Integration.OutlookFactory.CreateOutlookApp(Int32 numberOfTimes, Boolean showUnableToConnectMessage)
at Act.Outlook.Integration.OutlookFactory.BeginTransaction(Int32 numberOfTimes, Boolean showUnableToConnectMessage)
at Act.Outlook.Sync.Common.Scheduler.SynchronizeAll()
1/7/2013 1:54:12 PM ===Exit from Act.Outlook.Sync.Common.Scheduler.SynchronizeAll Method===

 

 Any help would be greatly appreciated!!