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Sage Act Pro 2013 ver 15.0.301.0 contact reports are blank

New Member
Posts: 6
Country: USA

Sage Act Pro 2013 ver 15.0.301.0 contact reports are blank

I am currently running Sage Act Pro 2013 ver 15.0.301.0 on Windows XP.  WHen I try to run a report for contact details I either get the details for a small portion of the contacts (2 or 3) or I get completely blank reports not even a contact name for a few.  My database is running on my local PC.  I have tried running the same report on the demo database to see if the problem lies in my database but the problem was duplicated on the demo database which would suggest it is not a database issue.  This is a real problem for how I work, any help would be greatly appreciated.

 

Thanks

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Sage Act Pro 2013 ver 15.0.301.0 contact reports are blank

Does this also happen in preview? If so chek the printer driver and the video driver. You could also try running the report directly to PDF.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 6
Country: USA

Re: Sage Act Pro 2013 ver 15.0.301.0 contact reports are blank

Yes this also happens in the preview panel. I will try your suggestions and see what happens. 

New Member
Posts: 6
Country: USA

Re: Sage Act Pro 2013 ver 15.0.301.0 contact reports are blank

I just tried the PDF format as you suggested. I did a look up of 10 contacts and asked for a contact report for the currrent look up.  I chose the PDF view option and when it opened I got 4 out of the 10 contacts in the report.

 

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Sage Act Pro 2013 ver 15.0.301.0 contact reports are blank

On the standard contact report if the subreports have nothing to report the contact won't be included in the report.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 6
Country: USA

Re: Sage Act Pro 2013 ver 15.0.301.0 contact reports are blank

This is happening on contacts that have various history items some just a few others with many.

 

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Sage Act Pro 2013 ver 15.0.301.0 contact reports are blank

Most likely the subreport filter settings is filtering out any entries and that will cause the contact record to not be included.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 6
Country: USA

Re: Sage Act Pro 2013 ver 15.0.301.0 contact reports are blank

Ok, how do I go about fixing that?

 

THanks 

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Sage Act Pro 2013 ver 15.0.301.0 contact reports are blank

First verify that is the problem by broadening the subreport filter setting to make sure the record has data to report.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129