Sage Act Pro 2013 Email Does Not Work With Outlook 2013

[Anneautomates]

I just got a new computer that has Office 2013 and Sage Act Pro 2013.  Prior to this, I was using Office 7.  I can no longer set up email service in Act and I cannot sync Act with Outlook 2013.  I already reviewed some discussions about this issue, but did not see a reolution to the problem.  Can anyone help with this issue?  Thank you.

Anneautomates

[Anneautomates · Accepted solution]

Hello Mike,

You are a genius and helped me a lot.  I went to the video link and discovered I needed to download and install the SP1 service pack.  That did the trick.  Now ACT let me add OUtlook email sync.  Thanks again for your help.

Anneautomates

[GLComputing]

It needs to be a clean install of ACT! 2013 SP1 ... not 15.0, then the 15.1 patch

For other tips, see:
http://blog.glcomputing.com.au/2013/04/office-2013-integration-in-actcrm-2013.html

[Anneautomates · Accepted solution]

Hello Mike,

You are a genius and helped me a lot.  I went to the video link and discovered I needed to download and install the SP1 service pack.  That did the trick.  Now ACT let me add OUtlook email sync.  Thanks again for your help.

Anneautomates

[Lmarazzi]

where would I download the required version?

Thanks

[GLComputing]

Of Act!?

Depends ... did you purchase a download? Recently?
If so, it should be 15.1

Make sure you see the article I posted above

[Lmarazzi]

Very ealy on, i downloaded version 15.0.30 something and applied fix pack1 so now it is 15.1.108

thanks

[GLComputing]

Try calling customer service for a new download ... if you can't, send me a private message and include if it's Pro or Premium

[Lmarazzi]

Thanks. Its pro

[Lmarazzi]

downloaded this:
ACTPro2013SP1_US_Update.exe
Is that correct? its dated jan 8, 2013

[GLComputing]

No ... needs the full install, not the update