05-31-2012 04:25 PM
I recently acquired three 2012 Pro licenses from CDW Gov, the media came in an envelope without the typical Act software box. There is no key included in the DVD case or sleeve. I'm sure we didn't just buy the media since it was close to $600.
I've contacted our CDW-G rep a few days ago, but have not yet received a response since.
In case of missing license keys, do I get the key from Act directly or from CDW-G?
06-01-2012 12:16 PM
I'm not familiar with the background processes when purchasing through CDW, but you should have received an email with the serial number(s). I've checked our records for you email account and cannot locate your information. If you have a different email that would have been used for the order, send me a private message and I will attempt to locate it.
FYI - to send a private message: click on my community name > select 'Send this user a private message' in the right hand column.