Community
Showing results for 
Search instead for 
Do you mean 
Reply

Sage ACT! Pro - Since I downloaded ACT emails are being blocked

New Member
Posts: 1
Country: USA

Sage ACT! Pro - Since I downloaded ACT emails are being blocked

I downloaded Sage ACT! Pro a couple of months ago.  I immediately encountered email issues:

  • emails generated from ACT show "sent" in Outlook but receipients never receive the email (not blocked or in their junk mail);

I have discussed the issue with Comcast and ACT's customer support.  Neither has been able to resolve the issue.  Microsoft customer support claims it's ACT's issue?

 

Any suggestions?

Silver Contributor
Posts: 1,813
Country: USA

Re: Sage ACT! Pro - Since I downloaded ACT emails are being blocked

How are you setting up email in ACT (through act email or outlook)?  The fact that they aren't getting there after they leave your outbox in either place is not because of ACT, but can be becasue of other issues with email setup, your email provider, or your domain settings.  ACT doesn't "do" anything to the email except place the message in the outlook outbox if you're using outlook or send via your smtp setting if you're using internet mail.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider