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Sage ACT! Pro 2013 Installation Problems

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Nickel Elite Contributor
Posts: 988
Country: USA

Re: Sage ACT! Pro 2013 Installation Problems

I sent you a private message - Bill

Bill Williams - Owner / ACT! Consultant / Trainer at FILL STAFF HR "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://www.fillstaffhr.com/backupfolderspro.html - FREE
Backup your ACT! Databases DAILY using ACT! / File/ Backup/ Backup Database.(Include Attachments).
Also - FREE - BIG ACT! LAYOUTS for Larger Monitors http://www.fillstaffhr.com/bigaldl01.html
Also - FREE - BullZip PDF Printer - Print directly to PDF http://www.bullzip.com/products/pdf/info.php
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Platinum Elite Contributor
Posts: 6,867
Country: USA

Re: Sage ACT! Pro 2013 Installation Problems

Do you have a recent ACT! backup of the database? If so try doing a restore as of the backup with a different name and see if that will open.

Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
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New Member
Posts: 8
Country: USA

Re: Sage ACT! Pro 2013 Installation Problems

Hi- I did do that and it restores fine but when I go to open I get a message:

 

"To finalize the registration the database administrator must log in first" (I AM the

administrator of course)

 

That has been the case with every recent one I have created and tried to open.

 

I have no idea what to do from there to login- it gives no info on how/where to do that-
but  when I did see someplace in all of these trials that I could login it will not accept
the login information that I have. I keep all things like that in a special folder that I use to

make sure I always have the login info for anything I use in case I need it.

 

Your tips are greatly appreciated- This is now day 6 of trying to resolve this issue and I

am a nervous wreck as this is such a critical thing for us.

 

Any other thoughts on why it thinks I am not logged in?

Highlighted
Platinum Elite Contributor
Posts: 6,867
Country: USA

Re: Sage ACT! Pro 2013 Installation Problems

That is likely a Windows message from the UAC. close ACT! and then right click on the ACT! icon and choose Run as Administrator from the context menu and then see if you can open the database.

Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
Highlighted
New Member
Posts: 8
Country: USA

Re: Sage ACT! Pro 2013 Installation Problems

It  did not- if you knew how many times I have tried every suggestion for the past 6 days you'd know why I have gotten no work done, lol- Next?

Highlighted
Platinum Elite Contributor
Posts: 6,867
Country: USA

Re: Sage ACT! Pro 2013 Installation Problems

At this point you need to call ACT! Technical Support or hire and ACT! Certified Consultant to help resolve the problem.

Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
Highlighted
Nickel Elite Contributor
Posts: 988
Country: USA

Re: Sage ACT! Pro 2013 Installation Problems

[ Edited ]

Roy,

Update on this issue.

I assisted remotely on this issue and was able to resolve issue with her target database, but there are many problems still to be resolved. 

User can now use her act2013 pro db but has many databases that are in recovery pending state.

 

User initially needed to be able to create sucessful db backup and that is now working.

User Was doing db backups incorrectly. Was using File / save copy as instead of File backup / database. 

Then incorrectly attempted to delete some fo those databases. ACTDIAG also has problem.

Multiple other pc issues.

At this point I recommened user get a ACC to resolve the remaining sql issues

or use a Local PC Support person

or backup her c-drive and restore pc back to beginning and re-install act 2013 pro.

I think the user is leaning towards the restoring of the pc windows 8.0 option?

At least she is now able to take backup of her good act database.

Cheers - FSB Smiley Happy

Bill Williams - Owner / ACT! Consultant / Trainer at FILL STAFF HR "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://www.fillstaffhr.com/backupfolderspro.html - FREE
Backup your ACT! Databases DAILY using ACT! / File/ Backup/ Backup Database.(Include Attachments).
Also - FREE - BIG ACT! LAYOUTS for Larger Monitors http://www.fillstaffhr.com/bigaldl01.html
Also - FREE - BullZip PDF Printer - Print directly to PDF http://www.bullzip.com/products/pdf/info.php