04-30-2014 10:40 AM
I sent you a private message - Bill
04-30-2014 04:24 PM
Do you have a recent ACT! backup of the database? If so try doing a restore as of the backup with a different name and see if that will open.
05-01-2014 07:27 AM
Hi- I did do that and it restores fine but when I go to open I get a message:
"To finalize the registration the database administrator must log in first" (I AM the
administrator of course)
That has been the case with every recent one I have created and tried to open.
I have no idea what to do from there to login- it gives no info on how/where to do that-
but when I did see someplace in all of these trials that I could login it will not accept
the login information that I have. I keep all things like that in a special folder that I use to
make sure I always have the login info for anything I use in case I need it.
Your tips are greatly appreciated- This is now day 6 of trying to resolve this issue and I
am a nervous wreck as this is such a critical thing for us.
Any other thoughts on why it thinks I am not logged in?
05-01-2014 08:37 AM
That is likely a Windows message from the UAC. close ACT! and then right click on the ACT! icon and choose Run as Administrator from the context menu and then see if you can open the database.
05-01-2014 10:05 AM
At this point you need to call ACT! Technical Support or hire and ACT! Certified Consultant to help resolve the problem.
05-01-2014 07:19 PM - edited 05-01-2014 07:22 PM
Update on this issue.
I assisted remotely on this issue and was able to resolve issue with her target database, but there are many problems still to be resolved.
User can now use her act2013 pro db but has many databases that are in recovery pending state.
User initially needed to be able to create sucessful db backup and that is now working.
User Was doing db backups incorrectly. Was using File / save copy as instead of File backup / database.
Then incorrectly attempted to delete some fo those databases. ACTDIAG also has problem.
Multiple other pc issues.
At this point I recommened user get a ACC to resolve the remaining sql issues
or use a Local PC Support person
or backup her c-drive and restore pc back to beginning and re-install act 2013 pro.
I think the user is leaning towards the restoring of the pc windows 8.0 option?
At least she is now able to take backup of her good act database.
Cheers - FSB